Terms and conditions

These Terms and Conditions govern your use of the Hapū Helpers website located at hapuhelpers.co.nz and the purchase of products from Hapū Helpers Limited ("Hapū Helpers", "we", "our", or "us").

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

About Hapū Helpers

Hapū Helpers Limited is a New Zealand-based business providing fertility, conception, reproductive health, and related products and educational resources.

Website use

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the website.

You must not:

• Use the website for fraudulent purposes

• Attempt to gain unauthorised access to our systems

• Interfere with website functionality or security

• Copy or reproduce website content without permission

Product information

We make reasonable efforts to ensure product descriptions, images, pricing, educational content, and other information published on our website are accurate.

However, we do not guarantee that all information is free from errors, omissions, or inaccuracies.

Product images are provided for illustrative purposes and actual products may vary slightly from images displayed.

Educational information

Information provided through our website, blog articles, emails, social media channels, and educational resources is intended for general informational and educational purposes only.

Nothing on our website should be interpreted as medical advice, diagnosis, treatment, or healthcare guidance.

Customers should seek advice from an appropriately qualified healthcare professional regarding their individual circumstances.

Orders

All orders are subject to acceptance and product availability.

We reserve the right to refuse, limit, or cancel orders where necessary, including where:

• Products are unavailable

• Pricing errors occur

• Fraudulent activity is suspected

• Information provided is incomplete or inaccurate

If payment has already been received for a cancelled order, a refund will be issued.

Pricing

All prices displayed on the website are shown in the currency specified on the website at the time of purchase.

We reserve the right to change pricing at any time without notice.

Where a genuine pricing error occurs, we reserve the right to cancel affected orders and provide a refund.

Payment

Payment must be received before an order is dispatched.

Payments may be processed through trusted third-party providers including Shopify Payments, Stripe, Afterpay, PayPal, and other payment methods available at checkout.

Shipping

Shipping timeframes and delivery estimates are provided in our Shipping & Returns Policy.

Delivery estimates are guides only and are not guaranteed.

Hapū Helpers is not responsible for delays caused by shipping carriers, customs authorities, border agencies, weather events, or circumstances outside our control.

International orders

Customers are responsible for any customs duties, import taxes, clearance fees, or other charges imposed by their country.

Customers are also responsible for ensuring products may legally be imported into their destination country.

Returns and refunds

Returns, exchanges, and refunds are governed by our Shipping & Returns Policy.

Nothing in these Terms and Conditions limits any rights available under applicable consumer protection laws.

Reviews and testimonials

Customers may voluntarily provide reviews, testimonials, feedback, photographs, or other content relating to their experience with Hapū Helpers.

Where permission has been provided, Hapū Helpers may publish or share this content on its website, social media channels, marketing materials, or other promotional platforms.

Customers may request removal of identifiable content by contacting us.

Intellectual property

All content on this website, including but not limited to:

• Logos

• Product names

• Branding

• Graphics

• Images

• Text

• Educational resources

• Website design

remains the property of Hapū Helpers Limited or its licensors unless otherwise stated.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

Limitation of liability

To the maximum extent permitted by law, Hapū Helpers shall not be liable for any indirect, incidental, consequential, special, or punitive loss arising from:

• Use of the website

• Use of products purchased from the website

• Reliance on information provided by Hapū Helpers

• Website interruptions or technical issues

Nothing in these Terms and Conditions excludes liability where exclusion is prohibited by law.

Consumer Guarantees Act

Where the Consumer Guarantees Act 1993 applies, nothing in these Terms and Conditions limits or excludes rights available under that legislation.

Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy.

Third-party links

Our website may contain links to third-party websites or resources.

These links are provided for convenience only and do not constitute endorsement by Hapū Helpers.

We are not responsible for the content, security, or privacy practices of third-party websites.

Changes to these Terms

We may update these Terms and Conditions from time to time.

Updated versions will be published on our website and become effective from the date of publication.

Governing law

These Terms and Conditions are governed by the laws of New Zealand.

Any disputes arising in connection with the website or products supplied by Hapū Helpers shall be subject to the jurisdiction of the New Zealand courts.